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We decided to purchase this smaller elite version because we didnt need the larger one in our business. Sometimes it heats and sometimes it doesnt. Prior to this purchase we bought a Keurig special edition brewer and loved it. We are very dissapointed with the elite.
Heats quickly, stores a great of water, get a cup of coffee very quickly. Does what it is supposed to do.
I've used this coffee maker more in 2 months than I used my old one in 2years. Not to mention it looks great on the counter top. I have my travel cup there and in a minute I'm ready to go out the door. I make only what I need. I cant be trusted to have an extra 10 minutes to fill a pot, dispense said pot and rinse it out. So I'm worthless in the morning. This has been a lifesaver. Its also great for guests with different coffee and tea tastes.
I have not received it as yet. I did have a problem when using the My K Cup after using a prefilled K Cup. It is fast and produces a great cup of coffee. I called Keurig customer service three times and was told that they would send me a replacement gasket. I would not give up my Keurig for anything. I did not have any of the noise problems reported by some not did the machine move while brewing. The water dispensed in an "umbrella" of water, missing the cup altogether.
It's a great concept, but the Kcups are expensive, if you use 2-3 a day that's 45 dollars or more a month for kcups, that's not cheap at all. We called customer service only to be on hold forever and then finally someone back on the line and said that they'd get back to us in 1 to 2 business days, and that was 3 days ago and we haven't heard from them. They need better customer service. We tried other outlets, nothing, the power button won't light up when pushed. I'd rather just make coffee in a regular coffee maker for a fraction of the cost of this product and the kcups. For the price of these machines, the quality could be a lot better.
I'm sure we aren't the first to have one die like this. We purchased our Keurig about 3 months ago, it's worked fine up until a week ago when it simply wouldn't turn on. It's totally dead. We do have the My Kcup but that had to be rigged to work otherwise water spills all over the place when you try to use it.
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